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FAQ
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How do I place my order?To place an order, kindly contact our representative through email or phone. You can find our contact details on the Contact page of our website.
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How do I determine what size to order in apparel?Please refer to the sizing charts available on our website and the description of the items will provide more details. It is advised to order one size up if unsure.
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Can I ask for a sample of the product before making a purchase?Yes, although limited to certain items available upon request. Please contact a representative if you require a sample prior to ordering.
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Is it possible to expedite the shipping of my order?Yes. To do so, please contact a representative.
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Can I get a refund or exchange for a product that I purchased?As for products that have been customized with a logo, we are unable to accept returns or exchanges as these items cannot be resold to another customer.
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Which shipping company do you utilize for your deliveries?We utilize USPS or UPS to ship all orders, which is determined by the package's size and weight. There may be a signature required upon delivery. To ensure that your package is successfully delivered, we advise that you provide an address where an adult is present to sign for the package.
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When can I expect my package to be delivered?All personalized items require a minimum of 10 business days for production. To expedite your order there may be additional charge, please consult with a representative.
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